Account Manager – IT Solutions

Our client based in Derby is a successful IT Managed Service company that provide Colocation, Cloud, Connectivity and Communication solutions delivered across their national MPLS network powered by industry leading data centres across the UK with regional offices in Reading and London.

Currently looking to take on an Account Manager to work in there new modern Reading office. Responsible for looking after a set of defined accounts and generating new ones. The aim of the role is to ensure that accounts stay as customers and that the level of business from them grows. This will happen through a number of activities including: regular contact, managing customer requests, and ensuring an excellent customer experience. As a result of effective account management new business opportunities should also be generated.

Duties:

• Develop Account Development Plans for nominated accounts.

• To be the sales point of contact and own allocated accounts.

• Deal with defined inbound smaller sales enquiries to generate opportunities and pipeline.

• Develop accounts to a point for transfer to BDM ownership.

• Day-to-day support for defined Key Accounts which will include

• Raising Quotes

• Providing Documentation

• Proposals and tender information

• Deal Registration with Vendors

• Managing customer queries

• Maintaining Accurate CRM records

• Campaign follow up to develop leads and opportunities.

• Maximise the portal usage within allocated accounts.

• Maintain and increase revenue from allocated accounts.

• Attending appropriate networking events.

• Although primarily desk based there will be a requirement on occasion to visit customers and sites.

  Requirements:

• Current/Recent experience of 3 years+ in a similar business development and account management position working for an IT Managed Service company in the UK.

• Experience working for an IT Managed Service company that provides solutions such as: Colocation, Cloud, Connectivity and Communication.

• Understand the importance and how to deliver great customer service.

• Excellent numeracy, literacy and communication skills (both phone and written)

• A team player

• Enthusiasm and a ‘can do’ attitude

  Salary:

• Basic salary £36,000 – £42,000depending on experience and skills.

• Commission plan on top of basic salary.

  Benefits:

• The opportunity to work for a successful and reputable IT Managed Service Company that will provide you with ongoing training and support throughout your career with them in order to help you achieve your goals.

• Opportunity to work from new modern and trendy offices in Reading with all the latest gadgets!

• Free onsite parking.