Account Executive

Telephone Account Executive

We are seeking an experienced Account Executive for a growing and successful company within the Hospitality industry. The company works with both restaurateurs and diners to bring them together in a single, vibrant and dynamic marketplace.

Their cloud software helps restaurants manage their bookings and restaurant floor, and to successfully fill tables when needed.

Location: Waterloo

Salary: £26-24K with £10K OTE

Key responsibilities:

• Take overall responsibility for your portfolio of designated clients – Understanding the client lifecycle in order to create, manage and track strategies and initiatives to retain and develop profitable accounts through proactive intervention.
• Pro-actively maximize and retain the revenue Bookatable receives from your clients through increasing online inventory, offer set up etc.
• Participating in partner network campaigns/deals
• Increasing user adoption by proactively encouraging your clients to make use of all aspects of their chosen service
• Identifying sister restaurants for those within your portfolio, and signing them up to Bookatable products and services
• Building and maintaining mutually beneficial and trusting relationships with your portfolio of designated accounts through effective account management
• Identify all upgrade opportunities from you accounts and design a strategy for account retention and growth
• To assist other team members with support of their accounts as and when required
• To on board new accounts into your portfolio through agreed process
• Ensure your call and contact KPI’s are reached and reported back to your line manager.
• Maintain regular contact with your clients through agreed outbound calling plans according to a schedule agreed with your line manager, ensuring that all accounts have the appropriate monthly or quarterly contact. These outbound contact plans will have targets associated to them and will be measurable.
• Effectively use Salesforce and other technology, in order to ensure Bookatable has up to date and accurate information on all accounts and your activities concerning these at all times
• Conversations, Queries, Retention and Loss analysis
• Forecasting opportunities and campaigns for your accounts
• Up to date contact information for all accounts
• Price plans and products in use
• Competitors in use
• Ensure that all client queries reach a successful, fast and appropriate conclusion by
• Liaising with the First/Second Line support when appropriate to assist with customer requirements
• Providing feedback and relevant reporting for clients and making them aware of timing
• Identifying and providing effective solutions for any issues that arise
• Work to agreed revenue targets, as agreed with your line manager. Identify all opportunities to grow and retain revenue through effective account management
• Ensure all client feedback on products, feature requirements and issues are fed back to your line manager in agreed format, to ensure we capture all client feedback and requirements as a business

Desired Skills & Experience

• Previous proven experience of managing client relationships (essential – 2 years).
• Able to sell through problem solving and consulting with client. Proven ability to handle client objections.
• Previous successful experience of working to sales / revenue targets
• Previous telephone based account management.
• Confident and outgoing person, with strong negotiating skills
• Self-starter with a good work ethic, able to work independently or as part of a team
• Extremely organized with good time management skills
• Strong business acumen and ability to forge strong client relationships
• A hands-on problem solver
• Excellent communication skills, with excellent use of verbal and written English

Required skills / education

• Fully computer literate (essential)
• Fluent written and spoken English (essential)
• An interest in using new technology to increase performance

Profile

• Persuasive and influential
• Strong self-confidence, has a positive outlook and takes responsibility
• A can-do attitude
• Strong desire for success, doing what it takes to achieve sales / revenue goals

Personal Effectiveness

• Takes responsibility to ensure expectations are exceeded
• Has the ability to manage own time and work independently towards set targets
• Enjoys offering unrivalled customer service