Account Director – Facilities

Salary: £78,000 per year

Overview

We are currently recruiting for an Account Director on behalf of a global provider of facilities management and maintenance services.

The Account Director will be responsible for the leadership, management and development of a major account and will ensure that all operational and financial targets and commitments are met.

Duties and Responsibilities

• Providing leadership, management, and development of a defined account, ensuring financial, and operational commitments are met and exceeded.
• Ensure that contractual commitments are met and exceeded.
• Ensure that opportunities for the strategic development of the account are exploited, to deliver increased turnover and profitability, ensure additional services and projects are added, and contracts are retained on re-tender.
• Ensuring business policies and processes are effectively communicated and implemented within the contract.
• Ensure the provision of healthy and safe working conditions and that both clients and Company health and safety policy and process is effectively implemented
• Ensure optimum staffing structures operate across the account, balancing cost reduction with the delivery of service excellence. Ensure structures support peaks and troughs in workload, and disaster recovery.
• Ensure account is staffed by fully competent teams, ensuring post holders are fully competent, and that effective succession planning arrangements are in place.
• Working with other Operational managers to ensure the collaborative development of the business, effective team working, and support to colleagues.
• Development of account financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded.
• Ensure appropriate control systems to ensure statutory, policy and contractual commitments are met.
• Ensuring a customer focus within all areas of operational activities, and that effective relationships are maintained with key client contacts.
• Supporting the sales process through solutions development, participation in presentations and consultation meetings, drafting case studies, hosting visits, and support to mobilisation as required on new contracts.

Experience and Qualifications

• Engineering qualification in a related discipline is essential, HND or above preferred
• Managerial experience at Contract/Account Manager or above within technical and or hard services.
• Delivery of wider facilities management services.
• The development and review of teams, appraisal, and the application of effective people management practice.
• Excellent verbal and written communication skills.
• Excellent motivational and influencing skills, with high levels of personal integrity

Note: Cornerstone are acting as an employment agency.