Account Administrator

£16k – £18k

Account Administrator

JOB PURPOSE

Working within a procurement team the Account Administrator is responsible for providing day to day administrative support to the team, with a focus on customer care.

KEY AREAS OF WORK

• Prioritise work to ensure customer service levels are met.

• Keep customer information up to date including setting up new accounts or sites and preparing them for tender.

• Obtain missing data and requesting HHD via IT.

• Provide a fast, efficient response to all external or internal queries.

• Liaise with suppliers and customers to resolve queries, keeping the database up to date, proactively following up anything outstanding and liaising with relevant personnel to ensure effective channels of communication are maintained.

• Identify and update the system with site acquisitions or site vacations.

• Provide administrative support to the Account Managers to ensure all necessary documents and reports are provided on time including, checking site and customer data is correct on the database, updating customers regarding the tender process, following up with suppliers for prices, preparing HH, NHH and gas reports, contract negotiation, and following up for acceptances.

• Post bill information onto the database as and when required.

• Assist in pricing and reporting NHH following tender as and when required.

• Attend and contribute to regular team meetings including providing input to identify ways in which the procurement team can improve services to both customers and suppliers.

• Attend and contribute to regular team meetings including providing input to identify ways in which the procurement team can improve services to both customers and suppliers.

• Regularly discuss work undertaken and future workload with line manager.

Customer Complaints

• Report any complaint following the agreed internal process.

Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have not been successful on this occasion and unless otherwise advised, Travail will keep your details on file and contact you with future relevant opportunities.