Accidental Damage Claims

Salary: £26,000 – £26,400 per year

Do you have insurance claims experience?

02987 Accidental Damage Claims Handler Tonbridge £26,000 – £26,400 per year 

Providing world class, full lifecycle claims handling and to act as the primary customer contact in managing a portfolio of fast moving Accidental Damage claims. 

We’ll need you to be able to:

Advise policyholders on general queries and insurance claims issues for relevant or related peril

Build policy-holder confidence by developing rapport and listening to each and every policy holder specifically

Check that the policy covers the claims

Take a methodical approach to each claim and working through the processes with each policy holder

Request and gathering documents and information from customers such as receipts, photographs or accident reports

Arrange for payment to be made within authority levels

Manage a high volume portfolio of fast paced claims through prioritising by individual circumstances from set up to settlement 

Liaise between internal teams, third party suppliers and policy holders, ensuring that all are updated to ensure the smooth and timely progression of claims

Perform basic fraud checks, and escalating any fraud alerts or suspicious circumstances to the Counter Fraud team

Manage multiple activities by prioritising important and urgent tasks whilst maintaining the focus on the policy holder

Negotiate settlement of claims both verbally and in writing

Assist with overflow calls during peak times where necessary

Constantly seek improvements in how we deliver excellent customer service

Ensure that SLA’s and KPI’s are met and maintained consistently

Undertake any individual or team task or activity reasonably requested and in line with the company values.

We’re Looking for:

Skills required 

Tact and assertiveness when dealing with customers who may be distressed or angry

Ability to work well under pressure and meet deadlines

Ability to take on increased ownership and responsibility when necessary.

Good spoken and written communication skills

Accuracy and attention to detail

Excellent organisation and time management skills

PC literate with good administrative skills.

Good spoken and written communication skills

Accuracy and attention to detail

Excellent organisation and time management skills

PC literate with good administrative skills.

Drive / motivation 

Helpfulness and a passion for customer service

Drive and enthusiasm for meeting targets

Empathy and understanding

Confidence & a professional attitude

Experience / knowledge 

Experience of working in an insurance claims handling role is essential, whether from the repairs or the claims side. 

Qualifications

Secondary education with qualifications in Maths and English, Must be numerate.