7 X Customer Service Advisor – 6 Month Contract

Salary: £16,000 – £18,000 (depending on experience) plus excellent company benefits including bonus, pension, life insurance, 22 days holiday plus other additional benefits including an in-house canteen

Skills: Graduate, Call Centre, customer service, call agent, pensions / financial / Finance industry experience, Defined Benefits, Defined Contributions.

Length of contract: 6 months with a view to becoming permanent and full time

We have seven exceptional opportunities for individuals to work for one of the leading financial service companies in the Redhill area. Whether you’re an experienced Call Handler or an A-Level student looking for their first taste of the corporate world, this is an opportunity not to be missed.

You will be working in a busy corporate office based in central Redhill where you will be given the opportunity to build a long term career with plenty of progression opportunities throughout the business. This company has offices throughout the UK and around the Globe therefore opportunities are simply endless.

The Role

Working in a busy call centre, within a friendly and professional team. You will mainly be taking inbound calls relating to a variety of occupational pension schemes.

The successful candidate will be required to be involved in the following:

• Forward on escalated calls in the correct manner
• Maintain and develop knowledge of pension schemes
• Provide support to the administration team
• Support team members during busy periods
• Work as part of an effective team
• Answer the phones and respond to members queries to set service standards
• Provide an efficient, professional service to meet all client/members’ needs
• Communicate with members via email
• Make outbound calls when required
• Hit individual and team targets
• Ensure timely completion of timesheets

The Candidate

The ideal candidate will have gained previous Contact Centre / Call Centre / Customer Service experience, however, our client will employ College or University leavers whom are looking to carve their career. Our client has been voted as one of the Sunday Times top 100 employers to work for and the training and support you will receive whilst in their employment is second to none.

The Requirements:

• Minimal pass at C or above for Maths and English at GCSE or equivalent.
• Able to work to a high level of accuracy.
• Able to work well under pressure and meet targets.
• Interpersonal skills to include good written and verbal communication.
• Computer literate.

• Excellent customer service skills essential.

Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.

YourRecruit (UK) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.