3rd Line Network Support & Implementation IT Engineer -Microsoft

We are a fast growing network support and managed services provider based in Bishops Stortford, with clients all over the UK. As well as supporting our clients networks, we also offer a wide range of managed services, which includes Telephony, Connectivity, Public Wi-Fi and Cloud services.

Based at our Bishops Stortford office you will be based within our Implementation and Escalation Team. You will be the final point of escalation and be responsible for owning and resolving complex issues and problems within SLAs and to required standards.

From time to time as the business requires it; you will be required to perform scheduled and ad-hoc out of hours work (weekend and evenings) for major upgrades, system relocation and moves.

You will be:

• An experienced, and talented engineer who is looking to take the next step in your career.
• Organised, accurate, consistent and professional
• Able to demonstrate a “Can Do” attitude being willing to go the ‘extra mile` in helping solve client issues
• Able to communicate well with customers and colleagues keeping customers updated at all times
• Able to work under pressure and manage workflow and SLAs
• Able to work with team members to develop standards and documentation
• Willing to be part of the out of hours on-call rota
• Smart both mentally and in physical appearance
• Fluent English speaking.

Technical spec

• MCITP – Server Administrator level, or willing to prove ability to support at this level
• General Networking skills – LAN/WAN/Wireless maintenance, router/switch configuration
• MS Office – all versions.
• Exchange 2003/2007/2010 support.
• Knowledge of Antivirus applications.
• Knowledge of Backup applications.
• Windows Server (2003/2008) support, Windows XP/Vista/7 desktop support.
• Desktop and Server hardware maintenance – memory installs, hard disc replacements, server installations.

We offer in house training across the wide range of services we offer, and encourage all of our team to seek professional qualifications via Microsoft or Cisco etc. which we will pay for. Whilst we like our team members to touch as wide a range of technologies as possible, we also believe that it is essential that we help you discover which ones you excel at.

ITVET is a fun place to work, and has an excellent team spirit, but at the same time when it comes to what we do, we take things very seriously.

If you are looking for an exciting opportunity at an IT company with a difference, then please get in touch