2nd Tier Service Desk Engineer

My Client is looking for a 2nd Tier Service Desk Engineer.

Dealing with a busy service desk environment.

Minimum 2 years` experience within a similar environment role.

Exchange 2003,2007,2010,2013: understand smtp,pop3 & imap.

Server 2003,2008,2012

Sbs 2003,2008,2011.

Windows xp,vista,7,8.

Office 2003,2007,2010.

Remote access, VPN, OWA, RDP, Direct Access.

Hardware diagnostics on both servers and desktop/laptops.

Phone/Tablet setups, Bis, Bes,active sync, mail for exchange.

AD.

Routers, Nating, DMZ, Internet troubleshooting.

Good Customer Service Skills.

To be able to think on their feet.

To deal with multiple issues at once.

To deal with 3rd party`s.

Microsoft qualified.

Desirable but not essential:

Backup Exec

SharePoint

Lync

VMware

Hyper-v

Citrix

Cisco

Office 365

IIS, SSL

DFS