2nd Line Support / Technical Support / Service Desk

A new opening has just arisen with a leading public sector organisation for a IT Engineer / 2nd Line Technical Support person. You will possess some of the following skills and experience;

End user 2nd line support experience

Good knowledge of the Microsoft technology stack

Understanding of ITIL standards

Management of MS Lync and Windows Mobil phones

Laptop / desktop patch management

Active Directory, DC, DND, DHCP, GPO

Office 365

Exchange 2010

SPAM filtering

MCSE / MCSA

MCITP (Windows Client)

You will have strong experience in supporting IT infracructure, ideally focussed in desktop/laptop and mobile / telecom platforms. You should have experience of supporting users through a helpdesk support ticketing system and have a good understanding of ITIL. You will get the opportunity to be trained in lots of interesting technologies.