2nd Line Support – Law Firm – 14 Month FTC

This role will involve a shift pattern, please see bottom of the page for details.

Summary:

I currently have a rare opportunity for a 2nd line support analyst to join an international law firm based in the centre of London. This role is a 14 month fixed term contract and has the possibility to go permanent. This role is only available due to someone going on maternity leave.

The ideal candidate will come from a 2nd line support role within a law firm providing the below tasks.

Pay:

You will be paid as a permanent employee but on a fixed term contract of 14 months. The basic salary is up to £34,000 per annum plus 15% of your salary as shift allowance which takes you up to £39k if you receive the full £34k basic.

Daily duties:

• Provide 2nd Line support to 900+ staff by telephone, remote and desk side visits
• Accurately record all requests and respond a timely manner
• Liaising with third parties and the technical support team
• Configuration and maintenance of Dell laptops and PC’s
• PC and telephony moves
• Setup of conference rooms
• Manage starters and leavers via active directory
• Provide suggestions on improvements for the service desk

Skills & Experience:

• Law Firm experience is essential
• Excellent verbal communication skills are essential as you will be dealing with a wide variety of junior to senior level staff on the telephone and face to face
• Knowledge of MS 2010 with a focus towards Outlook and Word
• Mobile device support – iOS, Blackberry and Android
• Worksite, Interaction, Carpe Diem, Time Builder and Laserforms
• Active Directory
• Citrix
• Windows 7 support

Shift patterns:

Weekends 1 in 5 weeks (Sat & Sun)

• Week 1 – 7am to 3pm
• Week 2 – 8am to 4pm
• Week 3 – 8pm to 4:30pm
• Week 4 – 11:30am to 7:30pm
• Week 5 – 3pm to 11pm

Pearson Whiffin are acting as a recruitment business/agency in relation to this role.