2nd Line Support Engineer

CSC is a global leader of next-generation information technology (IT) services and solutions. Our mission is to enable superior returns on clients’ technology investments through best-in-class industry solutions, domain expertise and global scale.

We Do Amazing Things

We are often asked, “What is it that you do?” We tell them, humbly and yet truthfully: we do amazing things. We help solve big challenges. Technically complex, mission-critical challenges.

Location : Chorley or Chesterfield

Job Summary:

Installs, investigates and resolves matters of significance with computer software and hardware.

Essential Job Functions:

Analyzes, logs, tracks and resolves software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.

Performs troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved.

Upgrades system software and hardware components as required to meet business needs; coordinates backups. Ensures upgrades are occurring in accordance with established parameters.

Coordinates the installation of client department specific applications and systems. Determines appropriate method for installing applications and systems; resolves matters of significance and implements corrective course of action as needed.

Installs, tests, upgrades and configures system files and services to enhance performance.

Utilizes standard corporate tools to record change and problem activities for tracking purposes.

Basic Qualifications:

Unix/Linux exposure

Desk top experience

Storage/Cloud real time experience

Experience with computer systems or networking

Experience working with computer hardware for installation and upgrades

Experience working with software installation/upgrading procedures

Experience working with file and system maintenance procedures

Other Qualifications:

Good organization skills to balance and prioritize work

Analytical and problem solving skills to troubleshoot systems problems

Communication skills for to communicate with support personnel, customers, and managers

Ability to work independently and as part of a team

Work environment:

Office environment

May require on-call, shift, weekend and evening work

Please be aware that CSC requires all new employees in the UK to complete a security vetting process for a minimum of BPSS clearance. All offers of employment are dependent upon you successfully completing this vetting process.