2nd Line Support

2nd Line support

Henningsdorf

€40,000

This position assists staff with technical support of desktop computers, applications, and related technology. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems.

You’ll have all or most of the skills below;

• Diploma or any degree and preferable on MSCE qualification

• Minimum 5 years related field experience in End User support including VIP support

• Installation and configuration – Desktop / laptop/ Printer/ Server/ Networks etc.

• Strong written and verbal communication skills (English and local language)

• Understand the basic concepts of switches, Firewalls, Routers and awareness of configuration files.

• Experienced with Backup and restore duties and able to understand the basic principles of this area of IT and the relation of interconnecting hardware and technologies.

• Hardware moves, swaps and install will be part of this role.

• Racking devices and connecting to power and network to allow remote connection.

• Being prepared to work out of hours when required and to provide out of hours on-call support cover as required

Main Responsibilities include:

• Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support & printers

• Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets

• To provide infrastructure administration functions

• Providing on-site cover as part of a shift arrangement

• Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities

• Taking ownership of issues through to resolution on all appropriate requests.

• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.

• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.