2nd Line Engineer

• Hybrid working • Extra day off on your birthday

• Instant recognition bonuses • Free Office 365 subscription and domain

Are you an experienced 2nd Line Engineer looking to join an award-winning and growing IT business based in Exeter? They offer an array of unique benefits to their employees on top of training and career development. The main purpose of this role is to provide high-quality second line support to their range of customers across the UK.

Responsibilities:

• Acting as a knowledgeable point of contact for customer technical/2nd Line issues, when required
• Show an extensive understanding of Office 365 and operating systems to be able to deal with a range of customer incidents
• Progressing or resolving proactive alerts according to SLAs
• Develop and maintain the existing customer base

Requirements:

• Experience working in an IT support role to a 2nd line level
• Experience working with Microsoft, ideally with experience of Office 365
• Ideally, Microsoft Certified but not essential
• Full UK Driving license

If IT career progression is your goal, then working with this market leader in their 2nd Line role may be your next career opportunity. With a competitive salary and an interesting host of benefits, the role would be a great career move. Other benefits not already mentioned include 31 days holiday (including bank holidays), cycle to work scheme, company pension, regular social and fundraising events and modern offices with pool tables and retro games. There is also good scope for progression within the company for the right candidate. or call for an informal chat.

Other companies may call this role: 2nd Line Support Engineer, 2nd Line Support Technician, 2nd Line Engineer, 2nd Line Technician, IT Support Technician, IT Support Analyst, 2nd Line Support Analyst

Closing Date: Please note that we will accept applications up to the closing date, however all suitable candidates will be submitted as soon as received, and the client reserves the right to appoint before the closing date.

If you have the skills and experience stated, please !

Disclaimer: Cathedral Appointments Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept our Privacy Policy which can be found on our website. Please be advised that if unsuccessful for this role we may hold your details on our database for 6 months, during which time you may be contacted for other suitable vacancies. If you do not want us to do this, please contact us.