2nd Line Application Support Consultant – SQL / Itil

2nd Line Application Support Consultant

2nd Line Software Support Specialist, Senior Software Support, Customer Support Specialist

£42-40,000 + Pension + Training (ITIL) + Benefits

An established, dynamic and ambitious SW House based in West London are actively seeking an experienced 2nd Line Software Support Consultant to take up a senior position supporting their award winning Work Flow solution, to UK based blue chip clients,

The Role:

• Prioritise, troubleshoot and resolve technically complex incidents / problems escalated by the 1st Line Support Team.
• Work closely with Application Development teams to get problems fixed
• Provide assistance with the root cause analysis of major incidents and problems.

Essential Skills / Experience

• 3yrs+ in Software support with strong problem solving background with a focus on ownership of issues and a commitment to resolving them
• 1-2 yrs 2nd Level problem solving experience of Client-Server AND web-based applications.
• Broad technical knowledge: SQL skills coupled with good network TCP/IP and infrastructure related skills.
• Understanding and logical troubleshooting of Windows based application work flows, reports and forms, ideally in a XML, PHP or ASP.NET and Java Script development environment.

This is a British company that has 15+ years experience in delivering award winning Work Flow / Business Operation solution to Blue chip clients in the UK. This is an ideal company for career and personal development, and to get exposure to the very latest technologies.

Interviews are up and running so If you’re interested in this role please contact James Foster or email on .

SaaS, E-Business, CRM, SQL Server, Oracle, ASP.NET, PHP, TCP/IP, Microsoft Infrastructure, JavaScript, XML, ITSM, Service Management, ITIL,

KV Recruitment Limited provides services as an agency and an employment business