1st to 3rd Line IT Support Engineer

1st to 3rd Line IT Support Engineer

Immediate Start!

This is an exciting opportunity to become part of a dynamic and expanding IT Services company based in West London. You will join an enthusiastic team who provide outstanding customer service and believe in going the extra mile to offer the flexible technical support that clients require.

Salary: £30k – £42k depending on experience. Up to £6k bonus available based on company earnings and performance.

Main purpose of the role

Providing flexible IT support and services to our clients, with a passion for technology, as well as excellent customer service within a happy team environment.

Company Description

Dasuni is an ambitious and motivated IT services and support company whose core business is providing a high quality service to our client base of small and medium sized businesses in and around London.

Driven by a desire to grow and become the leading provider of technology related services including cloud services to companies who value good service and being supported by a good dedicated team. We are determined to make an impact in our sector and seek individuals with the drive to be a part of the journey.

Duties

• Provide IT and technical support to clients both onsite and remotely
• To see a task through to completion and follow through to ensure client / peers are satisfied with the conclusion and that no aspects have been overlooked or forgotten that could later create issues
• Ensure internal communications are professional, supportive, helpful and effective
• Assist in purchasing of software and hardware on behalf of Dasuni and our clients, including where necessary managing relationships with suppliers
• Where any process management, customer relation management system, call ticketing or similar system is implemented within Dasuni, becoming proficient in the use of the system
• To provide research reports as required related to new and existing technologies which could be related to client, internal or any other type of project that helps Dasuni

Essential Skills

• Excellent communication skills – friendly, patient and professional when engaging with clients
• Ability to work autonomously
• A team player
• A passion for technology and keeping abreast of latest developments
• At least 3 years’ experience in desktop support including Microsoft Windows software
• The ability to learn various skills and technologies on the job is an expectation of this role
• Knowledge of typical IT networks components including active directory, domains, DNS, DHCP, routers, firewalls, printers etc.
• Strong technical and troubleshooting skills related to SME clients’ IT networks, servers and exchange while equally at home supporting users’ basic desktop enquires
• Experience using remote connectivity solutions such as VPN, RDP, VNC and other remote support technologies like TeamViewer
• Ability to troubleshoot mobile device issues on platforms including Android, IOS, Blackberry & Windows phone
• Ability to administer and manage multiple customer online accounts, control panels and cloud resource systems with an aptitude to pick up new systems quickly. This will include hosted exchange accounts, webhosting and online backup
• Have a driving licence and willing to travel around London as necessary when visiting clients

Desirable Skills

• MCSE or related certification is very desirable
• Ability to explore and identify potential business opportunities with new and existing clients
• Ability to independently research and understand new technical subjects and present summaries of these to peers
• Experience in 3rd line support
• Aspiration to also become involved in some 3rd line support
• Mac OS and exposure to Apple products
• You own a car that you are happy to use for work when required

Base Location: Brentford / West London – W7 (close to Boston Manor Tube station) – travel around London expected.

Suitable applicants should apply and include a copy of their CV.