1st Line Support / Senior Service Desk Analyst

Our client is a market-leading organisation based in Bristol, with a great reputation for supporting their employees and offering great progression opportunities. They are looking for 1st Line Support Analysts / Senior Service Desk Analysts to join their team based in Bristol. This role offers a competitive salary, an annual bonus, an extensive benefits package and the chance to work in an exciting team.

Responsibilities:

• Providing “best in class” IT support to all internal colleagues
• Acting as first point of contact for all incidents and service requests
• Meeting service level agreements by effectively managing your workload
• Building effective relationships with colleagues, to aide IT support and the delivery of high standards of service.
• Actively seek to learn about the organisation’s services and systems.

Skills and Experience:

• Great experience in 1st Line IT Support
• Experience working with and supporting Office 365
• Good professional and courteous manner
• A willingness to learn new systems and work closely with colleagues

Benefits

• Performance-related annual bonus scheme
• 25* days holiday, plus 8 bank holidays, plus 1 day additional Christmas closure time
• Option to purchase up to an additional 5 days holiday each year
• Pension scheme – up to 19% contribution

Please send CV for an informal chat and full job description.