1st Line Support Engineer

1st Line Support Engineer is now required at a market-leading services Company based in Chippenham. The successful Engineer will work as part of an operations function and provide a first point contact for IT users and endeavour to resolve incidents. This process will have to be carried out within company standards of service and it is important that the post-holder has experience providing swift and effective telephone support.

It is important that the 1st Line Support Engineer can effortlessly understand the levity surrounding each IT incident; this in turn will allow the Engineer can then determine whether the call will have to be escalated to 2nd or 3rd line team members. The support function of the Company operates with the aid of a ticketing system, which ensures all incidents are logged and a record is kept of their progress.

Technical knowledge of a 1st Line Support Engineer:
– Windows 2003, 2008 & 2012 Server administration, basic configuration and troubleshooting
– Active Directory administration (e.g. User Creation)
– Microsoft Exchange 2010 administration
– Commercial experience supporting Microsoft Office 2007, 2010 and 2013
– Commercial experience supporting Citrix and/or Terminal Services

The successful 1st Line Support Engineer will have the following:
– Commercial experience within a Technical Support role
– IT Degree and/or relevant IT Qualification
– Awareness of ITIL and Service-NOW
– Excellent communication and inter-personal skills

The successful 1st Line Support Engineer will be able to secure the following package:
– £16,000 – £18,000 (dependant upon experience)
– Full Company Benefits
– On-Site Parking

This is an opportunity for a proven Support Engineer to take the next step up the career ladder. The Company believes in developing and nurturing their staff, with that in mind there is training and career progression available.

Click and attach your current CV.

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Network Group Holdings is an Equal Opportunities Employer