1st Line Support Engineer

Established in 1992, the company are one of the leading Computer Solutions, Services and Security companies within the Thames Valley.

We are going through an exciting phase of expansion as we are increasing our customer base and expanding into larger corporate clientele with solutions and services from Microsoft, HP, Meraki, Exinda and Fortinet.

Due to this expansion we are looking to grow our support and infrastructure teams with experienced self-motivated, fast-learning Engineer’s to enhance our Technical Service’s department. A successful candidate must have excellent communication skills, be customer focused with have the ability to work as an individual or as part of a team.

This role will involve:

• Telephone support on desktop/ server platforms and supporting technologies on our customer sites.
• As the individual becomes more confident with our solutions and customer base, there may be a requirement for onsitedesktop support, basic network troubleshooting and installation work going forward.

Successful candidates must be customer focused have excellent troubleshooting and problem solving abilities a good understanding of Windows 7& 8 and Microsoft Server 2003/2008 and supporting technologies. A working knowledge of LAN’s, WAN’s, Internet, Email and Firewalls will be extremely beneficial as well as fulfilling some if not all of the following:

Good understanding of the following:

• Windows XP and Windows 7 & 8
• Windows Server 2003, 2008 and 2008 R2 & 2012
• Small Business Server 2008/2011
• Symantec Backup Exec.
• ADSL
• TCP/IP

Beneficial Product knowledge and Technologies:

• Exchange 2003 and 2007/2010 (particularly 2007/2010 / 2013)
• Management of Active Directory
• Microsoft CRM 4.0 and 2011
• Microsoft SharePoint
• Lync 2010 / 2013
• Microsoft Hyper-V and VMware ESX virtualisation products
• Switch, router and firewall configuration, administration, troubleshooting, fault finding and diagnostic skills.
• BES/BIS
• AV experience, Symantec, Kaspersky and Sophos

All Candidates must have:

• At least 2 years’ experience in a similar environment
• Have a current MCP/MCTS / MCSA 2012 or be able to obtain one within the first 6 months of employment.
• Have a valid EU/UK driving licence

Internal training on the systems we work with will be given and professional qualification advancement is fully supported.