1st Line Support Analyst

Our client, a leading MSP based in Central London are actively seeking a 1st Line Support Analyst to join a busy service desk.

Remote based, 1 day per week in the office (Farringdon)

Essential Skills include experience with:

• Windows 7 and Windows 10 Operating Systems
• Office 365 Email Solutions
• Exchange 2007/2010/2013/2016 Mailbox Management
• Active Directory Users/Computers Management
• Basic Client-side Networking experience
• Liaise with 3rd party suppliers ensuring faults are logged, managed and that SLAs are met
• Microsoft Office Applications
• Prior experience working within a Managed Service Desk provider.
• 2 Years + Experience working within IT Support
• Exceptional interpersonal skills, with a focus on listening, and questioning.
• Exceptional oral and written communication skills.
• Proven experience resolving incidents quickly by using remote support tools
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Exposure to HP and Dell hardware.