1st Line Support Analyst
Job Description
Deerfoot IT Resources Ltd
Our Hertfordshire based client is looking to directly recruit a 1st Line support analyst, the support analyst will be working within the technical service desk team providing 1st line support to the team.
The successful Support Analyst will be responsible for answering the phone on the service desk whilst logging all issues and working towards the agreed standards. The support analyst will also be responsible for all other duties as required.
Essential Skills
*Previous Helpdesk/Service Desk experience
*Prior customer service experience both over the phone and face to face.
*Experience of troubleshooting Microsoft applications, printers and operating systems.
*Ability to fix technical problems using the agreed IT tools.
*Understanding of ITIL.
Salary: 22K + Benefits
Location: Letchworth Garden City
Thank you for inspecting this vacancy advert, This vacancy is being handled by Danny Guy CertRP. Deerfoot IT is acting as a recruitment Agency for this position. Deerfoot IT is an equal opportunities recruiter. REC member. ISO9001:2008 certified. *Recommend a friend on this role and win a Kindle eReader (see our website for full details).
1st Line Support Analyst – Letchworth Garden City – 22K + benefits
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