1st Line Support Analyst

1st Line Support Analyst

£16,000 – £18,000

Permanent

Are you interested in working in Cloud Computing?

Our client needs several keen and capable IT Support Analysts (1st and 2nd Line) to support across a range of products including Microsoft 365. You will be offered full training and support, but the successful candidate must be able to demonstrate proven experience of working within a 1st / 2nd / 3rd line support function to support the speed of learning.

Key Responsibilities:

• Liaise with customers to help diagnose problems
• Resolve problems directly where possible
• Log issues with appropriate channels
• Maintain ongoing communications with customers until resolution

Key Skills:

·Proven experience working with a technical support role

• Superb customer service skills
• Excellent telephone manner
• A sound understanding of Windows 7/Windows 8
• A knowledge of Office 365 or Cloud computing would be an advantage