1st Line Support

1st and 2nd Line support Engineer Hemel Hempstead £30K – £36K Essential

• Excellent Customer Service Skills
• Very good organisational skills
• Good administrative skills
• Very good and clear communication: verbal and written.
• Good English
• Excellent aptitude to learning new things, especially regarding the use of technology.
• Excellent problem solving skills
• Able to work as part of a team as well as being self motivated and work on their own initiative.
• Provide 2nd line ICT support for customers and colleagues.
• Keep good witten documentation regarding Customer’s and Internal information
• Keep abreast of new technologies
• Carry out basic surveys for AV, Wireless
• Assist the Sales team in the techincal aspects of writing quotes.
• Helpdesk administration
• Administration of Warranties and Returns
• Liaison with 3rd parties to resolve ICT issues
• Evaluate new software and hardware to ensure smooth functioning of ICT systems prior to install.
• Extenstive Experience providing 1st line and some 2nd line ICT support.
• Troubleshooting hardware and software problems.
• Active Directory
• Scripting
• DNS
• Good Experience in support Virtual Server and Desktop Environments.
• Good Experience in managing and supporting iOS and Android devices.
• Good Experience working in an educational environment.
• Good Experience Supporting Educational hardware and software inc. IWB’s, Visulisers, Tablets, Netbooks, VLE’s etc.
• Experience in script writing to help manage systems
• Experience of managing small projects would be good.
• Experience of RM systems would be good

Roles and Responsibilities: Experience:

Accreditations:

• Educated to GSCE with 6 A to C grade or equivalent