1st Line IT Helpdesk Advisor

Think Specialist Recruitment is working with a highly successful local business to recruit a 1st Line IT Helpdesk Support candidate on a permanent basis. The company provides specialist software to their client base across the UK and require a competent candidate to work on their helpdesk and provide 1st line support to their customers. This is an excellent opportunity to join a stable, established and successful business based in Hemel Hempstead with good opportunities for progression!

The company will consider a graduate with an IT related degree or somebody with customer service experience looking for an IT/Helpdesk role.

Duties to include:

• Answer support calls and resolve any queries/issues to the best of your ability.
• Provide a fantastic service to all customers
• Ensure customer issues are resolved as quickly and efficiently as possible
• If you are unable to resolve any issues then they must be reported to a more senior member of the team or to the Customer Services Manager without delay.
• Troubleshoot software/hardware issues for customers
• Log all support calls onto the internal helpdesk system
• Accurately record the query or problem.
• Detail your solution to the query or problem.
• Note any recommendations or advice given.
• Pass on to another support person or to the Customer Services Manager any incidents you are unable to resolve.
• Monitor ongoing or reoccurring problems and report them to the Customer Services Manager without delay.
• Test new software prior to deployment.
• Keep user documentation up to date.
• Generally help in all areas of support desk duties including packing/unpacking

Candidate requirements:

• Friendly, presentable, excellent telephone manner
• Organised, methodical, fantastic problem solving skills
• Previous IT Helpdesk/1st Line support experience desirable
• Good working knowledge of PC software – Windows, MS Office etc
• Understanding of IT hardware – printers, routers, servers etc
• Excellent customer service skills
• Hard working and dedicated character

Think Specialist Recruitment is an independent support staff recruitment based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent and contract recruitment with areas of expertise including: administration, customer service/call centre, PA/secretarial, human resources, accountancy & finance, sales admin/sales support, marketing and IT Helpdesk/IT support.