1st Line I.t Support / Customer Support (fully Remote – Nights)

1st Line I.T Support / Customer Support (Fully Remote – Nights)

Salary is up to £43,200 plus fantastic benefits

This is a unique opportunity to work for a company that is rapidly expanding due to an ever-growing client list. Several FTSE 100 companies, NHS, Royal Mail, National Grid and John Lewis are just some noteworthy clients. You will be supporting their clients by taking inbound calls from their international market, resolving issues as they arise with the training you will be provided.

Hours are as follows:

• Thursday: 00:00-09:00 (UK time)
• Friday, Saturday, Sunday: 23:00-08:00 (UK time)

For this position the client is interested in seeing profiles of those with.

• Extensive Customer Service experience (ideally high volume and complex calls)
• Good administrative skill set
• IT knowledge: Someone who has worked with different CRM systems previously
• Ideally experience working ‘unsociable shift patterns’
• Ideally remote working experience with a strong WIFI connection.

About you:

• Naturally charismatic and genuinely wanting to help.
• Excellent attention to detail.
• A good problem solver.
• Always wanting to push themselves and learn new skills.