1st/2nd Line Support Engineer

Our Client is looking to recruit a 1st/2nd Line Support Engineer on a permanent basis.

Role: 1st/2nd Line Support Engineer

Salary: up to £36,000 per annum

Location: Cambridge

Description of Job (Main responsibilities and tasks):

• Providing in-person, telephone, email and call system support for employees needing help with IT issues
• Perform software and hardware configuration repairs/modifications
• Refer more-complex repairs or reconfigurations to the appropriate IT Team member
• Installation and configuration of desktop and laptop systems
• Assist with Telephone patching. Provide assistance with project work when planned/requested

Description of Person (Main skills, personal attributes):

Technical Skills (essential):

• Working and administrative knowledge of Windows XP Professional, Vista, Windows 7, 8, 8.1 and Microsoft Office applications
• Working knowledge of PC hardware troubleshooting, installation and configuration
• Experience working within a Service/Helpdesk environment
• IT engineering qualification to degree or at least three years appropriate experience in an IT support environment

Technical Skills (Desirable):

• Working knowledge of all Microsoft OS, Server and Office products
• Knowledge of UNIX systems/networks/workstations
• Knowledge of networking and IP technologies and practices
• Knowledge of medium size commercial telephone systems

Personal Attributes:

• Enthusiastic, communicative and inquisitive individual
• Good verbal and written communication skills
• Motivated by producing quality work within planned timescales
• Be pro-active in suggesting and seeking solutions
• To be a team player who promotes the team spirit essential for project teams with demanding targets while also being effective as an individual, self motivating, worker
• To recognise when to escalate concerns to the appropriate team member or manager
• Customer (internal and external) focused
• Structured in his/her working practices
• Flexible with a ‘whatever it takes’ attitude

Send your CV ASAP – Further Details on Application

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