111 Call Centre Health Advisors

Working in Partnership with North West Ambulance Service (NWAS) NHS Trust, Brook Street are looking to recruit for the following long-term temporary positions.

Role: NHS 111 Health Advisor
Locations: Middlebrook, Bolton
Salary: £26,000 per year with an out of hours and weekend & Bank Holiday shift allowance
Duration: To start 4th April 2022, after 12 weeks there is opportunity for candidates to be employed on a permanent contract with NWAS, (please note that this is subject to satisfactory levels of attendance and overall performance and staffing levels).

Part Time and Full Time Hours available across 25, 30 and 37.5 hours – You must be able to work full or pat time shifts across. The shift options are:
For 30 and 37.5 hours we are looking for availability between 0500-0200, working 6/8 weekend shifts per month.

25 hours we have 2 options – 5 x 5 hr shifts per week starting from 1700 or 1800 and working 6/8 weekend shifts per month OR 2 x 5 hour shifts 1700-2200 between Monday-Friday and 2 x 7.5 hrs shifts Saturday and Sunday between 0600-2400

We are looking for reliable and committed individuals to support the exceptional NHS 111 Staff within the Service control Hubs on an ongoing project within non-emergency operation centres.

You will be working amongst very busy Ambulance Staff, Medics, and other Emergency and non-emergency services Personnel. It will be your responsibility to manage challenging situations calmly and with patience before progressing them through the right channel. You will be responsible for answering a range of telephone calls from patients and or health care professionals. The role may also involve signposting patients to appropriate services and other administrative tasks. You will also be required to record important information onto internal systems, therefore, high levels of accuracy and attention to detail is essential for this role.

This is a high-pressured and busy environment, so we are looking for strong professional applicants with exceptional customer service skills, call centre experience and come from a health and social care background, this must be demonstrated on your CV. You must be good at communicating with all different types of people. You must be patient, have empathy and the ability to make decisions on your own when needed. You must be proactive and enjoy working as part of a team in a bust and demanding environment.

We are looking for candidates who have the ability to work in this fast paced, highly pressurised environment so if you come from a retail, health care, call centre, hospitality background then we would be excited to hear from you.

Ideally you must be able to drive due to location of work, but not essential if you arrange your own transport, and be willing to potentially travel to a different North West location for training – free parking on site. You will be required to attend 6 weeks of full-time classroom-based training and will be asked to take two assessments between this time period (these hours will be approx. 8-4 Monday- Friday).

You must be able to provide us with full referencing details and you pass a Criminal Records Check.
Register you details on http://full-registration.aspx

You will be required to complete a full registration once we have telephoned screened you.

NWAS is an inclusive employer and welcomes applications from all underrepresented groups to ensure their workforce reflects the diversity of the communities they serve.

If this sounds like the role for you then contact us with a full updated CV.