Front of House Assistant / Concierge / Porter / Reception

INTRODUCTION:

This post is based within the FOH department of a top Private Hospital in central London, offering its guest / patients a 4/5* Hotel standard of customer service. To provide a professional, efficient and friendly service to internal and external users of the hospital, ensuring that policies and procedures are maintained to the highest standard.

SALARY ETC:

£26,000 + excellent benefits package

Various shifts over 5-days on a rota basis

DUTIES TO INCLUDE:

Meeting and greeting Patients and visitors

To provide a pleasant and efficient telephone service for patients, doctors, visitors, staff and any other callers

Ensure cardiac, fire and bomb procedures / testing are carried out correctly
Contacting / paging on-call staff

Provide a portering/security service to include delivery/collection of mail, linen, drugs and other items as requested.

To assist patients with luggage and to escort them to their rooms

Assist with parking of cars

To relieve reception staff for breaks

To check gauges and storage of gas bottles, changing them as necessary

To assist with clearing of rubbish on floors to ensure a constant high level of stnadards throughout the building

REQUIREMENTS:

Must have a clean driving license

Previous customer service experience within a FOH role in a Hotel or Private Hospital or similar

Previous supervisory experience including managing rotas

Previous receptionist experience in a hotel/ hospital setting

Good general level of education

Good spoken and written English & excellent customer service skills

Previous switchboard experience