111 Call Handler

Job Role: 111 Call Handler (Part Time)

Location: Chippenham

Salary: £10-£12.50 Shift dependant

Are you looking for a rewarding career path? Harper Recruitment Group have several opportunities to join an expanding and successful Healthcare provider.

We would love to hear from Customer Service champions who have worked in customer facing roles such as: Contact Centre/Retail/Care or Hospitality.

As well as working for a fantastic and supportive organisation these roles also come with some great perks:

• Career progression opportunities
• NHS Pension Scheme
• Health Scheme
• Generous holiday entitlement
• NHS Discounts

What will the role involve?

• Handling inbound calls from members of the public & health care professionals
• Providing appropriate response and advise based on symptoms (full training provided)
• Liaising with clinical advisors, primary care, social services and out of hours services
• Ensuring a high level of customer care always provided
• Escalating calls when required or in case of emergency i.e. ambulance dispatch
• Logging all calls and updating information onto NHS pathway system

There are a range of part time hours available, however you must be available for 6 weeks of full time training (Monday-Friday 8am-4pm)

All roles are subject to background vetting including DBS clearance.

Who should apply?

• At least 1 year’s customer service experience
• Excellent communication skills both written & verbal
• Ability to work in a fast-paced environment