Account Development Manager

Account Development Manager – FTSE100 Company – £48-55k

Experis are recruiting on behalf of our Client for a confident and experienced Account Manager for a FTSE 100 Global organisation to join their Media Services Team.

Focusing on the radio and television customers, the Account Manager will be required to manage and grow the clients contracts, develop exceptional relationships at all levels and to create business growth and increase revenue opportunities.

The main responsibilities of this role are as follows –

• To protect and grow revenues, identifying strategies for future profitable business growth opportunities
• Identify and manage a successful close, potential up-sell opportunities with existing customers
• To take responsibility for contract negotiations for accounts they manage
• To facilitate ‘virtual teams’ across the customer and partners to deliver projects and improvement initiatives
• To manage all financial aspects of the customer account including budgets and forecasts
• Maintain a high and frequent level of contact with the customer at all levels throughout their organisation
• Maintain a comprehensive working knowledge of customers businesses, products, challenges and competitors
• Manage the development of the relationships with broadcast customers
• Lead on communication with customers in the event of major incidents and incident resolution / follow up
• Involvement in leading and improving customer satisfaction
• Positive promotion of the business within customers organisations
• Manage the development of Account Plans

• Maintain the external customer portals and information areas in Support Works and Share Point, keeping shared documentation up to date and relevant
• Support the Account Manager and Account Executive to ensure that contracts are managed effectively and business opportunities are realised

The successful candidate will display the following skills and experience –

• Good working and technical knowledge of the Media Services business and its growing range of products, services and capabilities, including playout, TV distribution, radio distribution and multi-platform services.
• Understanding of the culture of leading radio, television and content companies and understand how these fit with the clients culture.
• Ability to form strong, long-lasting relationships with both customers and internal stakeholders.
• Educated to at least A-Level standard or equivalent
• Qualification to degree level
• Ability to communicate confidently at all levels and develop long standing relationships with customers, prospective customers, partners and staff
• A proven track record in delivering results through building trust and relationships with other companies
• Demonstrable experience in a Business Development or Sales environment
• Experience of and willingness to undertake international travel, meeting clients, prospective clients and attending trade events
• Demonstrable experience of developing deep insight into the customers strategic growth plans – relating these findings to our own product and service offering
• Good numeracy and literacy skills
• Previous experience of working in a customer-focused business-to-business environment
• Commercial awareness of large organisations and how they transact with their customers

If you feel that you can demonstrate the necessary Account Management experience as detailed above and would like to work for an established FTSE 100 organisation then I would like to hear from you.

Please apply on-line or send your CV to Simon at