1st Line Support Engineer – IT Department

1st Line Support Engineer – IT Department

This is an exciting opportunity to join our very successful company. We are currently looking for passionate and dedicated people to join our successful team.

Job Role: 1st Line Support Engineer

Salary:£21,600 – £24,000 DOE

Location: Manchester City Centre

Hours: Monday – Friday 09:00 – 17:30 (Also expected to work x1 late shift details tbc)

The company:

Claims Advisory Group is a well respected claims management company that works to deliver solutions to clients who have been mis-sold Payment Protection Insurance, including cross selling of other products.

We are a well established company based in Manchester city centre and employ in excess of 500 staff with diverse skills. We offer a competitive salary within an energetic and vibrant atmosphere along with excellent development and career opportunities.

The Role:

• Provide first line technical support; answering support queries via phone, email and in person.
• To maintain a high degree of customer service for all support queries and to take ownership of user problems and be pro-active when dealing with user issues;
• Monitor and deal with all calls in the call logging system, escalating them to the 2nd and 3rd line support team where necessary
• Support users in the use of computer equipment and associated peripherals and Microsoft Office applications

Key Responsibilities:

• Escalating IT issues to the IT manager where necessary
• Diagnosing and resolving technical issues
• Undertaking small- to medium-sized IT projects as instructed by the support manager
• Providing desktop support
• Setting up and configuring new laptops and desktops
• Installing authorised software to laptops and desktops
• Ensuring security and upgrades are applied to desktops and laptops and kept up to date
• Antivirus installation to all desktops and laptops
• Fault finding to laptops and desktops
• Reporting faults and maintaining logs on desktops and laptops
• Completing internal user moves including phones
• Patching of network and phones
• Ensuring all logs for equipment and users are maintained
• Exchange server mailbox maintenance including archiving mailboxes
• Setting up new users and disabling expired accounts in accordance with HR requirements

Skills Needed:

Window XP/Windows 7

Microsoft Exchange 2010

Anti-Virus Software

Proficient in hardware/Software maintenance

Printer Support

Customer facing skills

What we look for:

We look for extremely self motivated, enthusiastic and driven people.In return we offer plenty of career progression, a fantastic basic salary between £21,600 – £24,000 DOE and all of the below benefits:

Benefits:

• Excellent & Fun working environment
• Genuine opportunities to progress within the company
• Additional benefits such as;
• Health Shield Company Cover
• Child Care Vouchers
• Recommend a Friend opportunities
• Department Incentives
• GYM Membership Discount
• Spinning Fields Discount Card

**Due to the high volume of applicants we are receiving, we are not able to respond to everyone. Therefore if you do not receive a response within 5 days unfortunately you have not been successful**