Accommodation Administrator

Due to continued growth, a fantastic opportunity has arisen for an Accommodation Administrator to join our busy team reporting to the Pilot Administration Manager.

Primary purpose of the role: This exciting role will act as the ‘Front of House’ for the UK Accommodation team and will be supporting the team in the preparation and delivery of Trainee accommodation in Southampton, Bournemouth and Coventry. With experience in administration within a similar role in property/student accommodation background, the successful applicant will be able to manage a variety of administration tasks whilst maintaining excellent communication and customer service skills.

• Key responsibilities and tasks

• Work closely with the Ab initio – Trainee Administration team to provide an effective service to Trainee Pilots

• Respond to Trainee and Landlord/Agent enquiries in a warm, professional and confident manner

• Monitor the Ab initio Inbox to ensure that all general enquiries and repairs are promptly dealt with

• Liaise with Trainees and Landlords/Agents to effectively manage responsive repairs and cyclical redecoration programme to Trainee properties

• Work alongside a robust property cleaning schedule to liaise with contractors to ensure that properties are cleaned effectively

• Monitor and log utilities and TV Licenses for trainee accommodation whilst maintaining excellent working relationships with suppliers

• Ensure that Council Tax invoices and Exemption Certificates are arranged in an efficient, timely manner

• Coordinate the purchase of items for trainee accommodation through the use of a purchase order system adhering to Company procedures

• Carry out general administrative duties

• Assist with welcoming Trainees to UK Accommodation in a friendly and approachable manner

• Communicate effectively with all members of the accommodation team and other teams within the business to manage Trainee deposits and extensions

Person Specification

The successful applicant will hold a strong level of experience in administration and will be from a property background. They will be approachable and confident with a highly flexible attitude and will be able to deal with customers and colleagues from a diverse background.

• Educated to GCSE level A-C (or equivalent) including English and Maths
• Excellent customer service experience

• Experience within a property related role

• Experience in undertaking administrative tasks

• Strong communication skills, particularly when influencing others

• Knowledge of Microsoft Office (specifically Word and Excel)

• Pro-active, self-motivated and able to work on own initiative

• Friendly and approachable with the ability to work well under pressure

Working Hours: Monday – Friday 09:00 – 17.30

You may be required to provide additional cover throughout the weekend.

Closing date: Friday 3 June

Interview date: w/c 13 June

Additional information:

Applications will only be accepted from individuals who possess the eligibility to live and work within the United Kingdom.

For more information on CTC Aviation please visit ctcaviation.com

Our company: Founded 25 years ago, CTC Aviation is pioneering in the field of airline pilot training and resourcing. We are a forward-thinking company, staffed by talented people who are motivated by a genuine passion to deliver innovative airline pilot training, resourcing and simulation solutions in true partnership with our customers. We focus on building strong relationships with our customers and delivering excellence in all we do:

Our Parent Company, L-3 Communications: CTC Aviation is part of the L-3 commercial aviation portfolio.

Headquartered in New York City, L-3 employs approximately 45,000 people worldwide and is a prime contractor in aerospace systems and national security solutions. L-3 is also a leading provider of a broad range of communication and electronic systems and products used on military and commercial platforms.

CTC Aviation is part of the L-3 commercial aviation portfolio alongside L-3 Link UK – a provider of world-class flight training simulation devices, aftermarket solutions and pilot training services.

Location: CTC Aviation operates across seven Crew Training and Airline Resourcing and Selection Centres in the United Kingdom, United States of America and New Zealand.

This position is based at our Crew Training Centre – Bournemouth. Located at Bournemouth International Airport, the centre is close to rail, air and road links.