1st / 2nd Line Support Analyst

1st / 2nd Line Support Analyst (Windows Server, Citrix, Microsoft Office, Active Directory, Exchange)

1st / 2nd Line Support Analyst working with a specialist insurance company based in the City. They offer the opportunity for a Service Desk Analyst to take ownership of 1st and 2nd line levels of support across various Windows, Microsoft and Citrix based technologies.

Responsibilities will include:
*Support of the Citrix environment and remote desktops
*Supporting Microsoft technology including the MS Office package, Active Directory and the MS Exchange
*Windows Server environment
*Manage and configure the local IT devices (workstations, laptops, thin clients, tablets, telephony systems, network and LAN)
*Coordinate support and ongoing infrastructure with the global group level IT teams
*Manage the training of users in relation to accessing infrastructure both locally and remotely

Key skills required:
*Experience supporting Microsoft products (Office package, Active Directory, Exchange etc.)
*Experience supporting Citrix
*Knowledge of a range of thin and thick clients, laptops, mobile devices, printers, network, LAN etc.
*Good communication skills both written and verbally
*Relevant IT qualifications would be beneficial, but not essential

This is an excellent opportunity for a 1st / 2nd Line Support Analyst to join an organisation that offers good scope to take real ownership of the IT infrastructure. They are willing to provide training and ongoing support, allowing the individual to develop new skills and progress.

If this opportunity is of interest, please forward your CV for immediate consideration.