Account Manager

Account MANAGER

KEY RESPONSIBILITIES:

• Manage and maintain Client relationship for designated accounts

• Receive, understand and action briefs from client and Client Services Controller

• Develop and maintain a professional relationship with suppliers as appropriate

• Effectively manage internal departments on specific tasks based on client requirements

• Evaluate work on an ongoing basis in terms of quality and turnaround

• Manage and report client monthly Service Level Agreements

• Identify and escalate all potential client risk to Client Services Controller

• Escalate any new business opportunities within existing accounts to Client Services Controller

• Comply with procedures and ensure all practices and systems are followed under the ISO Accreditation

• Update and maintain all account specific documentation and reporting

• Attend and support the Client Services Controller/ Account Director in client status meetings

• Assist in areas which are non account related

• Ensure continued cross-training of skills with nominated Account Manager to deliver seamless Account Management in the instance of absence

• Provide cover or assistance to Account Managers when required

  Client Relationship

• Develop and maintain a professional relationship with clients as their focal day to day point of contact

  Financial Management

• Ensure Client invoices and all relevant supporting invoice reports are produced within the agreed timescales

• Obtain client PO’s for invoicing as appropriate

  Communication Skills

• Develop and maintain a professional relationship with clients on a daily basis as the Account Manager

MEASUREMENT OF SUCCESS

An Account Manager will have gained internal and external respect through:

• Experience gained in managing accounts

• Creating and maintaining excellent client relationships

• The ability to successfully communicate with clients and internal departments

• Co-ordinated delivery of all services

  Salary £18,500 – £20,500

  Location – Rugby