1st Line Support

My client is looking for an IT Support administrator to join them working in a contact centre. The successful candidate will be providing first line support to customers over the phone and by e-mail. You will be resolving basic issues in a timely and professional manner and escalating further issues to the relevant teams.

To be considered for this role you will need the following:

· Basic IT skills
· Excellent communication both written and verbal
· Be a logical thinker
· Enthusiastic and willingness to learn.
· Be a good team player
· Able to deliver excellent customer service
· Have a genuine interest IT