1st/2nd Line Support Analyst
Job Description
N-tier Selection Ltd
1st/2nd Line Support Analyst – Bristol – up to £31k
We are looking for an experienced support analyst to join an existing team of analysts providing remote technical support of a 1st and 2nd line nature.
You will be joining a highly motivated and friendly team who provide a high quality service. All incidents will need to be managed, resolving queries in the first instance where possible, escalating others to the team leader. Good customer service skills and a team approach to service delivery are paramount to your success.
Skills required:
o Windows XP, 7 and Vista
o Microsoft Server 2003, 2008 and 2012
o Active Directory
o MS Exchange
o Networking – TCP/IP, DHCP, DNS
o BES10 – mobile/blackberry support
o General hardware and software support
o General restore and back up
o Excellent customer facing skills
o Excellent telephone manner
o Remote technical support – phone/email
To apply for this Bristol based role please send your CV, or register through our website at n-tierselection. Please note that this is a genuine career opportunity with a growing organisation and a low staff turnover.
Key words: 2nd line support, helpdesk, service desk, BES10, mobile, Active Directory, Exchange, Windows server, networking, TCP/IP, DHCP, DNS, VoIP, Firewalls, backup, restor
To apply for this job please visit definitejobs.co.uk.