1st Line IT Support / Helpdesk

1st Line IT Support / Helpdesk. Based in Wellingborough, Northamptonshire my client has a new requirement for an 1st Line IT Support / Helpdesk. Role is a mixture of telephone and hands on IT support. You must be enthusiastic and have excellent telephone manner/communication skills. You must have recent IT Helpdesk /1st Line experience of call logging including resolving calls, Windows, Active Directory, MS Office 2003/2010, excellent telephone manner/communication skills.

You must have:

• Good general 1st line level e.g password resets, Active Directory, Windows desktop builds and support, application installation and troubleshooting, MS Office skills, Lotus Notes would be very useful, printing, basic IP address / networking.

• Good clear / phone manner is needed as you will be needed to speak / mail users whose 1st language is not English.
• Quick to learn as my client has a range of systems here. It is a good opportunity for someone who likes variety !

Please send in your CV ASAP for more information.