Account Handler

Job Title: Account Handler

Salary: £20,400 – £26,400

Location: Brentwood, Essex

A new opportunity has opened up for an experienced Account Handler within a fast moving, forward thinking Insurance Broker. If successful you will play an important role within the business, developing relationships with key external and internal stakeholders.

The Organisation has a history of providing its employees with competitive earnings and the opportunity to work within a rewarding and engaging environment. This is evidenced by the length of time the business has been trading and the number of clients they have retained within their portfolio.

Responsibilities:

Identify and apply cross selling opportunities.

Provide best advice, taking into account customer demands and needs.

Provide prompt, accurate and courteous responses to all customer enquiries.

Ensure adequate and effective processing of the day to day business administration.

Carry out any other duties as may be required to ensure our customers remain satisfied.

Ensure any expressions of customer dissatisfaction are notified appropriately and resolved as soon as possible.

Skills:

Good knowledge and understanding of retail insurance product(s) required within team

Ability to identify customer needs

Demonstrates an awareness of the current regulatory issues within the industry

Good knowledge and understanding of internal procedures

Good knowledge and understanding of business systems

Able to process standard new business, Renewal and MTA transactions using SSP and other platforms

Able to provide information and process transactions in respect of appropriate retail products

Able to identify and apply cross selling opportunities as applicable