Account Manager

Account Manager

Sutton

£26,400 – £33,600 per annum

Permanent Role

Responsibilities:

• Own and manage the relationship with a portfolio of clients, providing excellent customer service
• Maintain, enhance and develop client relationships, to retain existing business and maximise use of services
• Provide effective and accurate critical analysis to clients
• Supporting the effective delivery of utility works such as metering through regular consultation between the client and chosen contractors
• Manage client’s queries and solve their problems, to provide a brilliant customer service
• Support the growth & development of the team, including training team members
• Provide an effective energy quotation service for clients, liaising with suppliers and contractors
• The role is not limited to the above and there will be scope for the candidate and role to develop with the team

Person specification:

• Experience of providing excellent customer services in the energy/ utility industry, or other regulated B2B industry
• Educated to degree level or equivalent
• Network of contacts within the utility industry and ability to bring in new business
• Excellent analysis skills and ability to spot opportunities for savings for customers
• Excellent IT Skills – Excel essential
• Excellent attention to detail and an ability to report critically and analytically
• Outstanding telephone and face-to-face communications skills
• Ability to work effectively as part of a team
• Exceptional organisational skills and ability to manage own workload and timetables
• A willingness and aptitude to learn new skills
• Negotiation and deal closure skills