1st Line Ict Support Technician

My client is the market leader in providing innovative ICT solutions and will continue to build on this success.

This is an exciting opportunity for a budding IT Technician wishing to work on a site with a state-of-the-art IT infrastructure. The job will be to provide 1st Line hardware and software support, call logging services, asset management, general IT administrative and other IT facility services as a member of a team. The teams function will be to provide staff and pupil support for all aspects of an IT infrastructure, including Networking, Server, Desktop & Laptop hardware (Tier 1 Products) and Software.

Key Responsibilities:

• To provide a professional first line technical advisory and diagnostic support service to customers within a ServiceDesk environment during the service window
• To provide a professional and effective first line remote network monitoring and management service to customer environment.
• To ensure that all reported technical issues are dealt with professionally and competently and that they are recorded on the Service
• Management System and are resolved within the customers Service Level Agreement.
• To provide an effective communications interface between the school customers and the various groups within my client.
  Provide 1st line technical support and call logging services to the school.
• To report and manage any incident that requires the services of a third party organisation.
• To monitor/manage call queues to ensure that support calls are being escalated and resolved within agreed SLA’s
• To action any asset change in compliance with the Change Control Procedure
• To complete additional ad hoc project work, as required
• To assist the Network Manager by carrying out reasonable requests for additional duties as and when required.
• To make recommendations on potential improvements to working practices and performance to improve service levels and customer satisfaction.
• To keep the working area clean & tidy at all times.

Essential:

• Good working knowledge of Microsoft Desktop Operating Systems and applications is essential.
• Good understanding of TCP/IP, DNS, DHCP and VPN’s.
• Excellent verbal and written communication skills.
• Pro-active approach to work.

The salary for this role is between £16,000 & £18,000. The client may pay more for the right candidate.