2nd / 3rd Line Support Technician – Manchester

Due to expansion we are searching for an experienced I.T Support Technician, who will have a 50/50 spilt between office and Field based work. The role requires experience in a windows server client based network. Applicants should have a recent Microsoft Qualification, help desk experience and their own transportation. We offer a great package, fun working environment and above all else a new challenge every day.

Key Responsibilities

• To make regular visits to customers on-site and ensure effective account management.
• To help us implement the latest technologies from Microsoft, Cisco, Dell and other leading vendors.
• To actively respond to all in bound issues and enquiries in a quick and efficient manner.
• To ensure clear communication at all times with customers to ensure the progress of all issues is delivered.
• To proactively take accountability for all issues until completion.
• To log all actions/updates through the Citrix database.
• To resolve all issues within the company expectations.
• To build and develop the knowledge base for all customers within the Citrix system.
• To actively maintain all customers asset registers within the Citrix database.
• To identify potential revenue and highlight them to the management team.
• To carry out daily customer system checks where necessary.
• To update customers configuration files where necessary.
• To carry out in-house system testing.
• To be responsible for in-house system back-ups.
• To offer advice and support on all third party software solutions where possible.
• To ensure excellent customer service is delivered to all customers in line with the company’s expectations.
• To act as an ambassador for the Everything Tech brand whenever possible.

The candidate should have

• Experience of IT hardware and software.
• At least one Microsoft Qualification (MCP/MCSE/MCSA).
• A desired knowledge of networking, TCP/IP, LAN and WAN.
• A desired knowledge of Microsoft office.
• A good knowledge of Widows 7, Windows 8, Windows Server 2008. Windows Server 2012, Mail Server and Microsoft Office suites.

BENEFITS

• Flexible on car allowance
• Competitive salary in line with skills and experience.
• Continual professional development.
• Pooled transportation.
• Commission structure.
• Pension.
• Private Medical (after probation period)
• Mobile phone, laptop and uniform provided.
• Modern offices with Gym, Restaurant and free parking.
• Close to central Manchester.