1st / 2nd Line Technical Support

1st / 2nd Line Desktop support analyst needed by this large professional services organisation based in their Bath Head Office. The role involves providing IT support in a Windows 7 environment, including software installation and support, user / security set up, resolving hardware problems, day to day housekeeping and generally supporting the user base. It will be based in their Bath office but also remotely supporting their two other sites.

As the IT Support analyst your key areas of responsibility will include:

* Install and repair desktops, laptops and servers including full client software installations, on a Windows 7 Enterprise Platform
* Assist users in access to, and use of, all relevant applications
* Configuration and maintenance of network printing and multi-function devices
* Carry out maintenance of onsite backup and restoration procedures using BrightStor
* Manage space availability on Network volumes
* Assist in deployment of new software, and resolution of any local issues relating to LAN / WAN
* Apply patches and updates
* Maintain security of the systems
* New staff IT inductions
* Respond to user queries (1st line) and ensure responses by the team are timely and accurate
* Administer, maintain and provide user training on the internal phone system
* Provide regular on-site visits to relevant offices
* Liaise with relevant members of the Infrastructure and Business solution teams

Candidate

The right candidate will have solid experience providing IT support in a professional environment including:

* Familiar with maintenance and administration of Windows 7 Enterprise, Windows 2003 Server and Windows 2008 Server through Active Directory.
* The use of a centralised helpdesk call logging environment
* Working knowledge of working in a virtualised environment (VMware)
* Previous use of CA software, i.e. Software Delivery, Remote Control (ITCM)
* Backup and restore procedures using BrightStor
* Good knowledge of Microsoft Office 2007 is essential
* Good problem solving and Diagnosis skills
* Able to prioritise and manage conflicting demands
* Thorough understanding of file access and management in a WAN / LAN environment

On a personal level, great communication and customer skills are an absolute must, you will be working with and providing IT support to users at all levels including Senior Directors. In addition to this they need someone who is flexible and ready to “go the extra mile” and committed to delivering a world class IT service.

Package

The salary on offer is £24,000 – £30,000 with a full benefit package

To discuss this role please send your CV to Richard Morgan at Remit Resources ASAP.