1st Line Helpdesk IT Support Engineer

1st Line Helpdesk IT Support Engineer
Chessington (KT9)
£15,000 – £20,000 DOE

We are looking for an enthusiastic and ambitious person to join our IT Support team providing customer facing solutions via onsite visits and telephone/remote support.

1st Line Helpdesk IT Support Engineer Person Specification:

The successful 1st Line Helpdesk IT Support Engineer will be a logical thinker, able to demonstrate problem solving skills in a time-efficient matter. They should have excellent communication skills, telephone manner, and a good command of the English language. They should be a polite, presentable individual, with a dynamic, go-getting attitude towards work. They should have ability to work well individually or as a team. They should be a punctual individual, with the ability to meet deadlines, and administration skills should be of the highest standard.

1st Line Helpdesk IT Support Engineer Responsibilities:

> Logging, prioritisation and escalation of IT support issues and requests.
> Develop and maintain good working relationships with clients to promote high level of customer service.
> Resolution of 1st line support issues and requests via telephone, remote support or onsite visits.
> Assist 2nd and 3rd Line Technicians with support issues where required.
> Routine systems administration tasks.
> Administration of hardware inventories and software licences.
> Administration of market data services.
> Undertake installation and maintenance of clients IT infrastructure, onsite or remotely.

1st Line Helpdesk IT Support Engineer Requirements:

> Strong knowledge of Microsoft Windows operating system.
> Keen interest in Information Technology, Computer hardware and software.
> Experience of troubleshooting PC/Server Hardware and Software issues.
> Experience of installing and configuring Routers, Firewall and Switches is preferable.
> Full, Clean UK driving license or willingness to travel.

The 1st Line Helpdesk IT Support Engineer role is being managed by agency innovator RecruitmentRevolution.com. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only.