Account Manager

Our client is one of Britain’s most successful businesses . It employs over 6500 staff in 30 countries mainly within TV , newspapers, conferences and business information. It was founded by Samuel Morse (of Morse code fame ) in 1843 . The company has a strong reputation for innovation and diversification which has underpinned a strong development in their share price ( 16/11/2013 £835-50) . The company is divided into 12 separate divisions .

Our client is the countries (arguably the world’s ) number one provider of business information within their field and welcomes all driven and independent individuals who want to share in their success. Their Cheshire Oaks office is looking for an account manager. The main purpose of the role is to deliver renewal targets for the business through effective management of existing accounts.

• Other activities are to
  • Achieve monthly revenue targets on renewals.
  • Achieve set KPI’s which include ensuring all mandatory calls are achieved within agreed timescales.
  • Make appointments for regional account managers to ensure effective renewal process.
  • Organise training for customers as and when required.
  • Manage any customer queries and ensure customers are maximising the benefits of the system.
  • Up sell customers to new services and extensions on existing subscriptions.
  • Effectively manage internal diary of customer calls.
  • Canvass new customers from our internal prospect database.
  • Provide feedback from customers to the business.
  • Accurately log all calls made on our internal customer management system.
  • To keep updated on product developments.
  • Participate in any training and take personal responsibility for own development.
  • Assist colleagues when necessary.
  • Represent the company in a professional manner at all times.