Account Director

Account Director – Contact Centre Solutions

UK Wide

Competitive Salary, Car Allowance & Benefits

Outstanding CCAAS Solutions Sales professionals needed urgently!

About the role

As Account Director you will be responsible for driving revenue success in the Contact Centre and Customer experience sector. This is an amazing opportunity to join a team that is experiencing excellent growth in a sector with lots of opportunities. You will also be joining the UK’s leading provider of business process management and integrated professional support service solutions.

About Capita | Technology Solutions

Capita Technology Solutions is part of Capita plc, the UK’s leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India.

We understand business, technology and process. Placing the customer at the heart of everything that we do, we have a proven track record in transforming businesses through intelligent IT. We make it our business to see the world through your eyes and build intelligent, integrated solutions.

Our services are extensive spanning IT Hardware and Infrastructure, virtualisation and cloud services, security, disaster recovery, business continuity, voice, networking, data centre and contact centre. Add to this our professional services expertise in business and technical consultancy, design and implementation advice, health checks and readiness reviews and onsite support and we can bring it all together to maximise investment.

What you will do:

• Identify new business opportunities for selling contact centre and customer experience solutions
• Working closely with strategic partners, marketing and telemarketing to drive sales growth
• Manage existing and new stakeholder relationships to build support, secure sponsorship and ensure alignment for desired outcomes
• Develop comprehensive, successful go to market strategies
• Utilise your understanding and experience of Cloud, SAS and CCaaS solutions to sales generate revenue

Your experience will include:

• Exceptional, proven solutions sales professional in Contact Centre and Customer Experience Solutions environment
• Extensive new business experience, strong ability to create sales opportunities within the Contact Centre and Customer Experience environment
• Excellent experience managing internal and external stakeholder relationships to build support, secure sponsorship and ensure alignment for desired outcomes
• Strong understanding of contact centre solutions and the application of technology to drive efficiency and tangible business benefits
• Good experience of the following vendor solutions would be advantageous, Avaya, Verint, Cisco, Interactive Intelligence, Aspect, Contact Centre Applications, Dialler and IVR
• Robust understanding of sales cycles and the ability to engage and influence at all levels within a client’s organisation

What’s in it for you?

At Capita, training and development aren’t optional extras: they’re how we do our job. We will motivate you to perform at your peak, recognising your achievements and rewarding them appropriately. As well as a generous basic salary we also give you 23 day’s holiday, discretionary annual bonus, company pension scheme and access to voluntary benefit options including; child care vouchers, share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle. All of this, in a professional but fun environment.

What we hope you will do next

Help us find out more about you by completing our short application process – click .

Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.