2nd Line Support Engineer London

2nd Line Support Engineer

So here’s the deal… if you are the most driven, ambitious, enthused, charming and downright brilliant Support Engineer out there, we’ll give you a great job in a cool office, pay you a good salary, and give you endless self-development opportunities.

Get Obsessed at the Lab

ITLab is the UK’s fastest growing SME IT services company based in Farringdon, London. Driven by Service ObsessionTM, we are also hell bent on being the best B2B services company in any sector. Being the best means having the best people, and getting the best people means being the best place to work.

Logistics

You will be required to work 40 hours a week during standard business hours; Monday – Friday 8am – 7pm, based in our London offices and client sites as and when required.

What Does a 2nd Line Support Engineer Do?

• You will work ‘As One’ with your team mates to provide the best ‘Service Obsessed’ customer service to all of our clients.
• You will be troubleshooting, installing, maintaining and supporting a wide range of SME IT systems, typically for 10-100 users.
• You will have a ‘Hands on’ problem solving approach; solving problems within strict SLA timeframes.
• Work on cases remotely & in on client site via phone, email and Internet.
• Hardware and software, desktop, network and infrastructure support.
• Support Windows platforms, Active Directory and applications (Windows 200/XP, MS Office, Exchange Mailbox administration) and other applications such as antivirus and email applications.
• Log all calls using the IT Helpdesk System and ensure all issues are resolved in the agreed times scales (as and when required).

So, Am I Right for the Job?

• 1 to 3 years’ experience of providing IT Support in a commercial environment
• Excellent communication and interpersonal skills
• Experience supporting Microsoft software (Office, Exchange, Active Directory, Server etc)
• Formal IT qualification, ideally MCSE/MCITP or multiple MCPs

The Package:

• Salary dependent upon experience ­
• 22 days annual leave
• Pension, healthcare, child care vouchers (a whole array of benefits)
• 40 hours a week during standard business hours (Monday – Friday, 8am – 7pm)

If you think this role is for you then please log on to http://jobs.itlab.com to apply!

Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.