2 Lettings & Leasehold Agents Housing Association

Connect Housing do more than provide places to live. We know that quality homes at prices that don’t make your eyes water really make a difference. The Connect team make people feel at home, transform lives and build strong communities. And the team are passionate about great customer service!

Positions: 2 Lettings and Leasehold Agents
Location: Can be based in either Leeds or Huddersfield
Salary: Starting at £29,208 a year
Full time – 37 hours a week and these are permanent posts

Closing date for applications : Thursday 19 September 2013 @ 5pm
Assessment Centre (we hope you’ll have fun!): 10th/11th October 2013 (one date only – we’re not that mean!)
Interview date: 14th/15th October 2013

ROLE:
Are you enthusiastic, positive about change and creative in your approach to work? Do you rise to a challenge and are you confident in your ability to sell Connect’s services to customers? Can you understand and use new and complex information quickly and efficiently and do you always strive to improve performance in yourself and your service? If you recognise yourself in that description you could be a key part of our new team!

As one of Connect’s Leasehold and Lettings Agents, you’ll be part of a small team of staff that will market and let or sell our empty homes. You’ll be involved with a wide variety of stakeholders and will be as comfortable talking to solicitors about leasehold clauses as you are explaining a lettings decision to a customer. You’ll be constantly on the look out to see what other companies are doing and will bring new ideas back into your team and the wider organisation. You will be a champion of fantastic customer service, always checking to see what the team needs to do next to meet market needs and expectations.

You’ll be able to work responsively so that customers can get access to Connect’s services when they need to. That means you’ll work some evenings and Saturday mornings if people want to meet us then. You’ll be based at the offices in Leeds or Huddersfield but will work across the areas where we have homes and so you’ll spend some time in our other offices or out in the neighbourhoods where we’ve got homes. This is an exciting opportunity to be involved in creating and shaping a new service. If you think you’ve got what it takes to make a difference, we’d love to hear from you!

ESSENTIAL SKILLS / EXPERIENCE:
(You might not have all of this now but, if you don’t, you need to be able to show us why you think you could do it. If you’ve got it all already – great!)
a) Sales, marketing or lettings activity in demanding commercial or not-for-profit sector environments.
b) Experience of communicating effectively with a wide range of customers and other stakeholders. You’ll be able to demonstrate a strong track record of being accountable to stakeholders, effectively preventing and diffusing dissatisfaction.
c) High quality, purposeful, collaborative work with external agencies to achieve agreed goals. Applying market research to improving services and standards to keep in line or ahead of the competition in a rapidly changing external and internal environment
d) Customer profiling techniques and how to adapt services to the needs of different demographic groups. How data protection requirements impact on service delivery.
e) You can fully participate in a rota that will include evenings and weekends so they can provide appointments for customers, attend meetings with residents’ groups etc.
f) You have a full driving licence and a vehicle for work use so you can travel easily around West Yorkshire. You’re able and willing to work in a variety of settings, e.g. customers’ homes.
g) Standard DBS check required.

DESIRABLE SKILLS / EXPERIENCE:
a) Use of Microsoft Office packages, QLx and local authority computerised housing registers.
b) Local lettings policies and Choice Based Lettings schemes.
c) Leasehold management, including stair casing, sales and re-possessions etc.
d) Relevant housing and homelessness legislation and good practice.
e) The ability to speak/understand an Asian language.

You may have experience of the following: Lettings Officer, Marketing Assistant, Housing Liaison Officer, Home Allocation, Project Officer, Support Worker, Accommodation Allocation, Housing Advice Officer, Homelessness Advice Officer, Youth Worker, Probation Officer, Community Support Worker, Social Work