· Telecommunications Engineer (nfon Specialist) North

Chess are one of the UK’s leading Voice, Connect, Cloud and Digital solution providers, helping over 100,000 businesses grow through innovative technology and expert advice.

Not only do we pride ourselves on our award winning service, we are extremely proud to have been placed 2nd in ‘The Sunday Times 100 Best Companies to Work for’ list 2016 after 8 consecutive years in the top 100.

“a GREAT place to work, a GREAT place to be a customer”

Chess are currently looking to recruit an NFON Specialist Engineer within our PBX Engineer team. This dynamic team includes individuals with experience and knowledge in the remote implementation and maintenance for the NFON solution and services. They have a real focus on customer passion and build strong relationships meeting all customer requirements and installations. They have a strong one team ethic, sharing knowledge to ensure we make Chess a great place to be a customer.

The successful candidate will thrive from working in a fast paced customer focused environment. This is predominantly a field based role visiting client sites to service and install the NFON solution, reporting occasionally to our office in Alderley Edge.

Duties to include but not restricted to:

Provide Technical support for escalation calls / field engineers.

Complete technical validations of NFON solutions sold to ensure full scope of work is known and documented prior to project(s) rollout.

Provide technical installation engineering services.

Provide technical Field maintenance and support call & Fault finding engineering services.

Complete and submit accurate & necessary documentation required (electronic or paper format) for handover to Customer, Project and Support functions.

Provide technical assistance to Projects team.

Attend customer sites with sales/supervisor/Project Manager

Qualifications and Education Requirements

None specified, but good general level of academic (numeric and literacy) capability expected.

NFON accreditation

Preferred Skills

Understanding of the NFON solution

Proven experience in the Telecoms sector.

Cabling installation & Faulting finding skills

Competent in the use of MS Office and other IT applications.

Good interpersonal and organisational skills.

Excellent communicator – both written & oral.

Excellent attention to detail.

Diligent, methodical & logical.

Innovative & pro-active “can do” attitude.

Package Details:

Basic salary: up to £36,000 p.a. dependent upon experience, reviewed annually in May.

Car allowance: £5,760 p.a.

Bonus: Attractive performance based bonus to be paid monthly, plus a company bonus to be

paid every 6 months.

Benefits include: Pension, Health Care, Life Assurance and Loyalty Scheme, Company Online Benefits – where you can save money on almost all of your lifestyle expenses from buying a car to eating out in a restaurant. In addition, all our sites provide fresh fruit and healthy breakfast options daily for all our people and we have wellbeing social clubs with the options to do things such as Yoga, Running, Tennis, Golf and much more.

Hours: 37½ hours per week Monday to Friday, normal office hours apply.

Holiday Allowance: 20 days paid holiday p.a. increased upon anniversaries, ultimately to 24 days p.a., plus public holidays

“Play Your Part”

Our growth creates opportunity for everyone to progress their career, to develop knowledge and skill, to gain reward and recognition and to maximise their potential. The growth and success of our people ensures the growth and success of our business. We believe that “if you’re not growing, we’re not growing”.

If you are looking for a career that brings exciting challenges and opportunities, then Chess is the place for you.