Account Manager

QBE’s European Operations (EO), which accounts for over 27% of QBE Group turnover, is a leading specialist in London market and European commercial lines business. Active in both the Lloyd’s and company market, QBE offers considerable diversity to the broking community with literally hundreds of product lines we are confident we can provide clients with a competitive solution.

At QBE, we view our people as our most precious asset. We understand the importance of fostering a work environment that is responsive to the changing needs of today’s workforce. QBE aims to create a workplace that is fair and inclusive in order to attract and retain the best people to do the job.

Diversity and inclusion are integral to the culture of QBE. Our people have a “make it happen” attitude wherever they are doing business globally. QBE is an organisation of open minded and empowered individuals who seek to overcome challenges and solve problems. We are a company of insurance professionals who look to make it happen.

QBE embraces diversity and teamwork among our employees. Diversity and inclusion are integral to the culture of QBE.

Role Purpose:

A pivotal role within the Distribution Practice to support the strategic planning and execution of business development in the market, establish new and maintain current relationships with a Broker panel, ensuring a heightened and professional market presence is maintained.

General Duties:

• Support the development of strategic broker accounts locally, in order to strengthen broker relationships and improve visibility of broker portfolio/new business opportunities in the Region. Ensure the development is in line with UK Strategy
• Liaise with your Broker panel to understand their strategy and plans. Formulate Account Plans, in line with wider QBE UK broker strategy, to develop a joint plan between both broker and QBE.
• Monitor and report on progress of the broker plans to ensure on target and identify any areas of under performance. Manage and deliver Account Plan targets in New Business, retention, rate and customer satisfaction.
• Ensure all broker leads are maximised by engaging/communicating effectively with appropriate stakeholders and updating relevant CRM. Where appropriate drive to completion. Extract and share MI data and use to influence business decisions considering the Broker Account plan.
• Prepare information for Broker meetings and update CRM with relevant outputs
• Build and maintain strong relationships with internal and external stakeholders including customers and brokers, to support constructive, mutually beneficial relationships.
• Work with stakeholders across the business to ensure delivery of business plan and generate solutions where barriers to achieving business plan
• Where appropriate attend industry forums/events to support distribution of QBE products and services.
• Network internally and externally to promote the interests of QBE EO and to learn from others. Contribute to opportunity and knowledge sharing culture.
• Build and maintain the market reputation of QBE

Essential Requirements:

• Significant experience of commercial insurance broking practice and strategies.
• In depth experience of market analysis and development planning
• Experience in leading initiatives to successful outcomes
• Strong knowledge of insurance industry and regulatory environment
• Strong communication and organisational skills
• Strong negotiation and influencing skills