1st Line IT Support

Job Title: 1st Line IT Support

Salary: £16K – £18K

Location: Stevenage

Contract: Permanent, Full Time

As the Technical Support Representative you will be responsible for responding to support requests from clients regarding the various packages and services provided by our client ensuring a high quality service is delivered at all times.

A good working knowledge of operating systems and excellent communication skills are required for this role to ensure the highest level of customer service is provided at all times.

Duties

• Take ownership of calls from start to finish while providing exceptional customer service

• Providing support to bespoke software and other computer hardware

• Log issues and resolutions in the CRM

• Escalate issues to Technical Support level 2 or Technical Support Supervisor as required

• Maintain and increase product knowledge

• Provide input for new products, features and product usability

Skills/Experience

• 3 x GCSE’s C or above; ideally in English, Maths and IT (or equivalent)

• Thorough knowledge of all Microsoft applications

• Excellent organisational and time management skills

• Able to hit targets

• Attention to detail

• Able to work on own initiative and as part of a team

Benefits

• 25 days holiday + bank holidays

Good luck with your application, should you be short listed for this position, a member of the Smart10 team will be in touch with you very soon!