1st and 2nd Line IT Support Engineer

IT Support Engineer

The Opportunity:

ISR are looking to attract suitable IT Support candidates to join our household named client based in the Stockport area of Cheshire. The role is paying c£30,000 per year (plus excellent company benefits and bonuses). The successful candidate will be responsible for supporting the IT Manager in providing IT and Desktop support to the business and for assisting with the delivery of internal IT projects.

Skills and Experience:

• General day-to-day IT Support for all internal employees
• Commercial experience providing desktop, network and in-house application support
• All site specific IT Support (LANs / CCTV / Wireless Networks / Phone Systems)
• Work closely with the web team to assist in ensuring that the website is fully operational at all times
• First class customer service and support to all colleagues – internally the role has high visibility

Role and Responsibilities:

• Provide training to improve user efficiency and try to simplify complex technical messages in order to improve user understanding
• Providing installation, configuration and support for laptops, desktops, phones and printers
• Monitor incident trends and identifying recurring incidents for resolution
• Ensure that together the IT team develops effective working relationships at all levels

Applications: To learn more about this exciting new opportunity to join our client based in the centre of Stockport, Cheshire working as a 1st and 2nd Line IT Support Engineer; please call and speak with Katie Ferguson here at ISR or email me a copy of your very latest CV for an immediate call back.